BUGS, IDEAS, AND TYPOS - Achaea Online Help

19.5 BUGS, IDEAS, AND TYPOS

There will be times when you want to speak to the administration to:
- report a bug (an error in the game),  (command: BUG)
- report a typo in the game,            (command: TYPO)
- to ask a specific question,           (command: ISSUE)
- or to give them an idea for the game. (command: IDEA)

Bugs
----
The command is BUG <your bug report here>. Please give as much detail as
possible. Tell us when, and how it happened. Tell us what happened before. Tell
us if anything changed recently. The more detail you give, the better chance we
have of finding and fixing your problem. Make sure that you report exactly and
ONLY one bug each time you use this command.

Bug Don't
---------
- Try to avoid 'um' and 'er' and 'I don't know if this is a bug but' -
  they don't help any, and we've already got so much to read. Have mercy!
- Don't just quote something without comment, like "THe blarg walks in."
  Tell us that the "H" shouldn't be capitalised, or that there is no such
  thing as a blarg, or whatever you think the problem is.
- Don't tell us to fix it ASAP, or whatever. We promise we'll get to it
  as fast as we can, taking into account all the bugs already reported.
- Don't tell us that something doesn't make sense, or isn't logical, or
  is a bug. We know that you think that. You're reporting a bug, right?


Bug Do
------
- Give lots of detail, if relevant.
- Stick to the facts. Tell us what you know, not how you feel about it.
- If there is a specific place where this bug happened, go there when
  you issue the bug command.
- If the bug didn't happen just a few moments before you are reporting
  it, then tell us when it was. We use GMT.


Bug Abuse
---------
If it sounds too good to be true, it probably is! If you have found a way to 
generate huge amounts of gold or experience by entering a single command over 
and over, or if you are able to instantly kill people twice your level with one

punch, then you have probably encountered a bug. Please err on the side of 
caution and report possible bugs, and refrain from exploiting the ones that
have 
not yet been fixed. See HELP HONOUR.


Typos
-----
The command is TYPO <the typo you have seen>. This can be anything where there
is a misspelling or misused word. We really do want to hear about this sort of
thing, so don't be shy! Please include in your report what the error is and
where you saw it. If it is in an item or denizen please tell us that and
include the item##### if you can. This makes finding and correcting these typos
much faster and easier.


Questions
---------
Try contacting your house, city, or order patron. If you don't know how to do
this, or don't have any of those, try using ISSUE ME. See HELP ISSUES for more
details.


Ideas
-----
The command is IDEA <your idea here>. Submit your idea, in as great a detail as
you wish, and then wait. Who knows? You may see your idea affect the game. Many
have.

IDEA <text>   - Submit your idea.
LISTIDEAS     - List all ideas submitted by you.
SHOWIDEA <id> - Show full details on your submitted idea.
DELIDEA <id>  - Remove a submitted idea.

Viewing bugs
------------

LISTBUGS - This will give you a basic list of all the bugs that you have
logged that are still in the system.

BUGSUM - This will give you a tabular summary of the bugs you have
logged that are still in the system.

BUGAPPEND <id> <text> - This will let you append any extra information
requested to the bug record.

BUGDEL <id> <10 char reason> - This will delete a bug that you have filed.

SHOWBUG <id> - This will let you look at your bug <id> and will show the
current status, categorisation of it, any text you have added and, if
applicable, the text sent when it was fixed.

*NOTE* You are not able to see any bugs that you did not log yourself.

"Hang on, I logged this bug two weeks ago and no one has updated it yet. What
gives?" - We'd like to keep a little mystery 'behind the curtain' so to speak.
Most things that we append to your bug will not be visible in your view. Rest
assured, all bugs get worked on and yours will get fixed as soon as we can.

"What happened to my bug? It was in the list yesterday but now it is gone." -
When bugs are fixed, they are routinely removed from the system. This means
they will disappear from your view once this happens. 


(See also HELP ISSUES)