1.9 Customer Service
The method by which one obtains customer service in Aetolia is via the
ISSUE command. By using this command, you report that you have an
"issue" that needs attending to. This should not be used for bugs or
ideas (those should be filed using the BUG or IDEA command).
The syntax to use the issue command is:
ISSUE <person> <a description of your issue>
-or-
ISSUE ME <a description of your issue>
Note that an issue is always regarding someone, be it someone who is
causing your problem or a problem regarding only you. Once your issue is
filed, a message is sent to the other involved party (if there is one)
requesting a response from him or her. The administration will then see
about solving your problem as promptly as possible.
Please do not file spurious issues about other players, such as "I was
killed by Bob." or "Jane keeps talking to me." In Aetolia, players are
encouraged to handle such matters themselves. Issues with other players
should be filed only in extreme cases of abuse. In cases where an
individual is found to have filed an issue for spurious cause, the
individual may be themselves subject to Administrative punishment. Also,
please do not file issues for other players, third-party issues will be
dismissed.
You must include sufficient details in your issue to fully describe the
problem. Always remember that you are speaking to the Administration in
your issue, and not the person whom you are issuing or responding to.
Include as much relevant information as possible in your issue. Although
we aim to speak to both parties involved to receive more details, the
outcome of an issue depends very much on the information you provide
(either as an issuer or an issuee.). Also, please keep in mind that
administrative punishments and the like are a combination of the current
issue and your past history with similar situations.
Please do not request that the administration punish the person you are
issuing or replying to in an issue. This is generally frowned upon and
shouldn't be done under any circumstances.
If you have an issue filed regarding you (by someone else), you will
want to reply and give your explanation of the issue. You may do so by
typing:
REPLYISSUE <issue#> <your explanation>
You may type ISSUES to see a list of issues you have filed that have not
been dealt with yet.
If you have an emergency that _absolutely_ cannot wait (and this
constitutes very very few situations), then type GODS <your issue>. This
will alert all Gods online to your problem.
A summary of the issue related commands:
ISSUE <person> <text> -or- ISSUE ME <text>
- File an issue either regarding another player or yourself.
REPLYISSUE <issue#> <text>
- File a response to an issue that was filed regarding you.
ISSUES
- List the pending issues that either you have filed or that have
been filed regarding you.
SHOWISSUE <issue#>
- Show the full text of the issue including any response.
DELISSUE <issue#>
- If an issue has been already resolved, please delete it.
Only the person who filed the issue may do so.
