CUSTOMER SERVICE - Imperian Online Help

1.9 CUSTOMER SERVICE

The method by which one obtains customer service in Imperian is via the ISSUE
command. By using this command, you report that you have an "issue" that needs
attending to. This should not be used for bugs or ideas (those should be filed
using the BUG or IDEA command).

The syntax to use the issue command is:

   ISSUE <person> <a description of your issue>.
     -or-
   ISSUE ME <a description of your issue>.

Note that an issue is always regarding someone, be it someone who is causing
your problem or a problem regarding only you. Once your issue is filed, a
message is sent to the other involved party (if there is one) requesting a
response from him or her. The administration will then see about solving your
problem as promptly as possible. This may take a few days, as it requires the administration to look into the problem. We ask for your patience, and we will do what we can to get to it as soon as possible.

If you have an issue filed regarding you (by someone else), you will want to
reply and give your explanation of the issue. You may do so by typing:

   REPLYISSUE <issue#> <your explanation>

Note that when replying to an issue, you are talking to the administrators, not
to the person who filed the issue originally.

Please do not file spurious issues, such as "I was killed by Bob." You must
include details in your issue. Someone (generally an Administrator) will deal
with your issue as soon as He or She has time.

You may type ISSUES to see a list of issues you have filed that have not been
dealt with yet.

A summary of the issue related commands:

   ISSUE <person> <text>
   ISSUE ME <text>
      File an issue either regarding another player or yourself.

   REPLYISSUE <issue#> <text>
      File a response to an issue that was filed regarding you.

   ISSUES
      List the pending issues that either you have filed or that have been
      filed regarding you.

   SHOWISSUE <issue#>
      Show the full text of the issue including any response.

*** Also see HELP USINGISSUES ***