How to Delete Nexus and Character Accounts

Deleting Your Nexus Account

If you wish to delete your Nexus account, please follow the steps outlined below:

  1. Open the Nexus Client
    • Launch the Nexus client on your device.
  2. Login to Nexus
    • Enter your credentials to log in to your Nexus account.
  3. Access Account Settings
    • Once logged in, locate and click on the "Account" button located at the bottom of the Nexus client interface.
  4. Delete Account
    • Within the account settings menu, locate and click on the "Delete Account" button.
  5. Confirmation
    • A popup will appear prompting you to confirm your desire to delete your Nexus account. Enter your password into the provided field to proceed.

Please note that deleting your Nexus account does not automatically delete your character accounts from the games. To delete your character accounts, please follow the instructions provided in the next section.

If you encounter any issues or require assistance during the account deletion process, feel free to reach out to our support team for help.

How to Delete Character Accounts

The following instructions detail how to delete your character accounts from Iron Realms Entertainment games. We understand that circumstances may arise where you wish to discontinue your presence within our virtual realms. Below are the steps you can follow to initiate the account deletion process:

No Purchase Made

If you have not made any purchases within the game, you can proceed with the deletion by entering the command DELETE in the game interface. This will effectively remove your character account from our system.

Purchase Made

For users who have made purchases within the game, we require an additional step to ensure the deletion of personal data. Please choose one of the following options:

  • In-Game Issue Creation: Utilize the ISSUE command within the Nexus client interface to create a support ticket. Our team will promptly address your request and guide you through the deletion process.
  • Email Support: Alternatively, you can email our support team at the respective game you wish to delete personal data from. Please use one of the following email addresses:

Our dedicated support staff will assist you throughout the account deletion process and ensure that your personal data is handled in accordance with our privacy policy.

Data Deletion Details

Upon your request for account deletion, we will permanently remove the following data associated with your account:

  • Registration details including names, birthdays, and emails.
    Newsletter registrations.

Should you have any further inquiries or require assistance, please do not hesitate to reach out to our support team.